All of our clinicians are happy to offer telephone and video consult appointments, regardless of their clinic locations. For telephone appointments, we will call you on the number you have provided at the time of your consultations. For video appointments, you will be sent an SMS message with a link at the time of your appointment – by clicking on the link you can initiate a video consultation from your mobile phone. You do not need to install any apps or open any accounts to use our video consultation service.

Through the MiCann app you will be able to book your appointments, view current appointments. View your current prescriptions and order your medicinal cannabis products.

MiCann via the web: https://www.micann.com.au/

The MiCann app is available for Apple and Android.

We believe in transparency regarding our services and pricing. The table below outlines the costs associated with your Cann I Help consultation.

Initial Nurse Consult

Initial Prescriber Consult

Nurse follow-up

Standard prescriber follow-up

Extended prescriber follow-up

Telehealth consultation with one of our nursing team

Consult face-to-face at one of our clinics, or telehealth throughout Australia with one of our doctors or nurse practitioners

For advice on dosing, titration or side effects, or a general wellbeing check

For review of your treatment plan and repeat prescriptions

For when you need more time – complex problems, treatment changes or a new prescriber

20-30 mins

20 mins

10 mins

10 mins

20 mins

Free

Bulk billed through Medicare or DVA if eligible1

OR

Provided free2

Free

Bulk billed through Medicare or DVA if eligible1

OR

Provided free2

Bulk billed through Medicare or DVA if eligible1

OR

$493

1 To be eligible for bulk billing you must:

Hold a valid Medicare or DVA card

Be consulting face-to-face, or have had a face-to-face consult with one of our clinicians within the last 12 months

Be consulting with an eligible clinician (see Our Team for details)

An administration fee of $19 applies for patients requesting their prescriptions be sent to an external pharmacy. This fee does not apply to patients using the Cann I Help Dispensary. This does NOT apply to patients approved for the Medcan Australia Compassionate Access Program.

A total of 5 standard prescriber follow-up consultations are provided for free in a 12-month period. If all 5 have already been used a consultation fee of $75 applies.

3. $49 fee to upgrade from a free standard follow up to an extended follow up. If all 5 free standard follow up consults have been used, this appointment is charged at $100.

At Cann I Help we work with many different pharmacies across Australia. We work closely with the Cann I Help Dispensary, where you can collect directly from them in Brisbane or they can organise express delivery anywhere in Australia for a fixed fee ($16.50 at the time of writing this). You can opt to choose your own local pharmacy, or select one of our partner pharmacies – many of whom are able to send out medications through express post. Your options will depend on whether you are accessing the

Compassionate Access Program and which State/Territory you live in. Certain states and territories require additional permits which can only be accessed by doctors based in that jurisdiction. Following your GP consultation, we will let you know your options and help you to choose. There will be a $19 administrative fee pre consultation for using an external pharmacy.